King's College London, Research Operations Engineer
09/2022 - Current
Genomics England, Service Desk Analyst
01/2022 - 09/2022
Obtained subject matter expert coverage to the Research Environment: gaining ownership of inbound researcher enquiries, supporting incident handling concerning research applications and services, as well as, organising support triage with internal bioinformaticians and software infrastructure engineers.
Worked directly with the scientific research community managers, solution architects, and UX designers as the service desk representative in the workgroup to improve the onboarding process for new commercial and academic researchers during platform migrations and feature upgrades.
Supported specialised technical third-party providers towards mapping of service desk workflow processes and target automation procedures.
Contributed to the writing and updating of standard operating procedures to improve documentation for user administration, technical support, and incident handling.
Eurofins, Medical Laboratory Assistant
10/2021 - 01/2022
Prepared and processed large volumes of samples, reagents, and monitored results from clinical tests.
Fully competent using the Laboratory Information Management Systems (LIMS), middleware interfaces, and quality assurance management systems.
Proficient at programming laboratory investigations, conducting system maintenance, and monitoring the Roche Cobas 8000 modular analyser series.
Effectively worked in accordance to standard operating procedures within a highly regulated fast-paced clinical environment with high-value laboratory equipment.
